Shipping Policy – Better Health Hub (Australia)

Thank you for choosing Better Health Hub for your health and wellness needs. We are committed to providing you with a seamless shopping experience, including reliable and efficient shipping services. Please take a moment to review our shipping policy to ensure a smooth delivery process.

  1. Order Processing:
  • Orders are processed within 1-2 business days after payment confirmation.
  • Business days are Monday through Friday, excluding public holidays.
  1. Shipping Methods:
  • We offer standard and express shipping options.
  • Standard shipping: Delivery within 3-7 business days.
  • Express shipping: Delivery within 1-3 business days.
  1. Shipping Charges:
  • Shipping charges are calculated based on the weight of the products and the delivery location.
  • Free standard shipping is available for orders over $50.
  1. Delivery Locations:
  • We currently ship within Australia only.
  • Deliveries to remote or rural areas may take longer.
  1. Tracking Your Order:
  • Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number.
  • You can track your order using the consignment note via the carrier’s website.
  1. Delivery Partners:
  • We partner with reputable courier services to ensure reliable and timely deliveries.
  • Our primary carriers include Australia Post and CTI Logistics for standard shipping and Star Track for express shipping.
  1. Delivery Issues:
  • If you encounter any issues with the delivery of your order, please contact our customer support team at info@betterhealthhub.com.au.
  • We will investigate and resolve any delivery concerns promptly.
  1. Shipping Restrictions:
  • Some products may have shipping restrictions due to their nature. Please refer to the product descriptions for any specific shipping limitations.
  1. International Shipping:
  • At this time, we only ship within Australia. We do not offer international shipping.
  1. Returns Due to Shipping Issues:
  • If your order is damaged during transit or if you receive the wrong item, please contact us within 7 days of receiving the order to initiate a return or exchange.
  1. Changes to Shipping Policy:
  • Better Health Hub reserves the right to modify this shipping policy at any time. Any changes will be communicated through our website.

Thank you for choosing Better Health Hub. We strive to provide you with high-quality products and exceptional service. If you have any further questions or concerns, please don’t hesitate to contact us at info@betterhealthhub.com.au.