Product Warranties Policy
Thank you for choosing Better Health Hub for your health and wellness needs. We are committed to providing high-quality products and want to ensure that your purchase meets your expectations. Please take a moment to review our Product Warranties Policy for a clear understanding of our warranty terms.
- Warranty Coverage:
- Better Health Hub offers warranties on certain products as specified by the manufacturer.
- Warranties cover defects in materials and workmanship under normal use.
- Warranty Duration:
- The duration of the warranty varies by product and is specified in the product description or accompanying documentation.
- Warranties typically start from the date of purchase.
- Submitting a Warranty Claim:
- To initiate a warranty claim, contact Better Health Hub’s customer support at info@betterhealthhub.com.au.
- Provide your order number, a detailed description of the issue, and any relevant photos or documentation.
- Exclusions from Warranty Coverage:
- Warranties do not cover damage resulting from misuse, abuse, neglect, accidents, or unauthorised modifications.
- Normal wear and tear or damage due to improper storage or handling are not covered.
- Consumable products, such as supplements, may have limited warranty coverage.
- Manufacturer’s Warranty:
- Some products come with a manufacturer’s warranty that is directly provided by the manufacturer.
- For products with manufacturer warranties, the terms and conditions of the manufacturer’s warranty will apply.
- Refund or Replacement:
- Depending on the nature of the warranty claim, Better Health Hub will either offer a refund or replacement.
- The decision will be based on the assessment of the customer support team.
- Returning Products for Warranty Service:
- If a return is required for warranty service, Better Health Hub will provide instructions and, if applicable, a return shipping label.
- Products must be returned in their original packaging with all accessories included.
- Timeframe for Warranty Resolution:
- We aim to resolve warranty claims in a timely manner, and the timeframe may vary depending on the nature of the claim and the availability of replacement parts or items.
- Contact Information:
- For all warranty-related inquiries, please contact our customer support team at info@betterhealthhub.com.au.
- Changes to Warranty Policy:
- Better Health Hub reserves the right to modify this warranty policy at any time. Any changes will be communicated through our website.
We appreciate your trust in Better Health Hub, and we are here to assist you with any concerns regarding our products. If you have further questions or require assistance, please contact us at info@betterhealthhub.com.au.