For online purchases, credit card payment is the primary option. Health practitioners interested in purchasing practitioner-grade products may either pay by credit card or arrange a bulk order, which includes free shipping.
Note: We provide direct debit for products or services over $500 for practitioners placing bulk orders.
If you would like to pay by direct bank transfers for products or services, your order will not be shipped until the funds have cleared in our account.
Please use our web form and provide product or services information from the website and one of our customer service team members will be in touch shortly.
Our preferred method is in writing via our Contact Us web form. If you would like to speak to a customer service team member please call (03) 5269 9357. If our customer service team is busy please leave your name and phone number and we will return your call on the same day or next business day.
Yes, please use our Contact Us web form to contact our in-house Naturopath. As soon as your email is received our Naturpath will arrange a time to contact you.
The Better Health Hub provide products relating to a Healthy Life. We provide healthcare products such as vitamins, minerals, fitness equipement, medical devices and any product you can imagine that is related to healthy living.
Accounts are for Health Practitioners only. Anyone can shop without needing to set up an account.
Once your order is confirmed you will receive a tracking number from Australia Post. Please see the Australia Post Parcel Tracking website to track when your order will be delivered. You will also receive email and SMS messages before delivery and when your parcel is delivered.
Please see the Refunds and Returns policy in the footer of this website.
Please use the Search Filter to the right of the logo at the top of the website. If you know what brand, name or category of product you are looking for the search filter is a good place to start. Alternatively we have category filters and sub category filters throughout the website.
To set up an account you will need to register first. Once you register the Better Health Hub Naturopath will contact you to verify your credentials for approval. Once approved you will be elibagble to log into your own private dashboard to order products, view all your order history, and manage your profile.
For online purchases, credit card payment is the primary option. Health practitioners interested in purchasing practitioner-grade products may either pay by credit card or arrange a bulk order, which includes free shipping.
Note: We provide direct debit for products or services over $500 for practitioners placing bulk orders.
If you would like to pay by direct bank transfers for products or services, your order will not be shipped until the funds have cleared in our account.
Please use our web form and provide product or services information from the website and one of our customer service team members will be in touch shortly.
Our online payment partner Eway will give you the ultimate peace of mind. Their award-winning fraud protection suite provides Better Health Hub with the most up-to-date tools to fight Card-Not-Present (CNP) fraud and mitigate the risk of financial loss and damaged reputation with proper fraud management.
Yes, our shipping partners Australia Post provides international shipping. Please see pricing for international shipping at checkout.
Yes, you can modify your order by contacting us via our Contact Us web form. Please provide your order number found on your confimation order form.
If you would like to cancel an order you will need to do this quickly as our team will process your order as soon as we receive it. Once your order has entered the delivery process it cannot be reversed.