Refunds and Returns Policy
At Better Health Hub, we understand that online shopping can sometimes be challenging. We are committed to ensuring your satisfaction with our products, and we have outlined our Refunds and Returns Policy to address any concerns you may have.
- Damaged or Incorrect Items:
- We accept the return of any product that is damaged or does not match the description of what you ordered.
- Please contact us via email at info@betterhealthhub.com.au within 24 hours of receiving your goods.
- Provide photo evidence for verification purposes.
- Items must be returned within 7 days of purchase.
- We will issue you a return address label to be placed on the original packaging for the return.
- Change of Mind Returns:
- We do not give a refund or replacement if a customer simply changes their mind about a product. A customer is only entitled to a refund or replacement for a major problem with a product covered by consumer guarantees.
- Refund Process:
- Once we receive the returned items and verify their condition, we will process the refund.
- Refunds will be issued to the original payment method.
- Non-Refundable Items:
- The original shipping charges are non-refundable.
- Sale goods, unless faulty, are non-refundable.
- Responsibility for Returns:
- Better Health Hub takes no responsibility for products once they leave our dispatch process. If you have proof of delivery we can provide an invesitation about your lost items on your behalf.
- Contact Us:
- For all returns, please contact us via email at info@betterhealthhub.com.au.
- Provide your order number and a detailed description of the issue.
- Changes to Refunds and Returns Policy:
- Better Health Hub reserves the right to modify this policy at any time. Any changes will be communicated through our website.
We appreciate your trust in Better Health Hub for your health and wellness needs. If you have any questions or concerns regarding our Refunds and Returns Policy, please feel free to reach out to us at info@betterhealthhub.com.au.