Terms and Conditions

By placing an order with Better Health Hub, you confirm your acceptance of the following Terms and Conditions.

  1. Medical Disclaimer:
    • Information provided on this website is for informational purposes only and does not replace medical advice.
    • Better Health Hub does not verify third-party findings on the website and encourages consulting a healthcare professional for health concerns.
    • All Authors content and findings on the Better Health Hub website are their own and Better Health Hub does not verify or take responsibility for third party Authors advice, content, prescription, instruction, command, or any other directives, research or findings.
  2. Product Disclaimer:
    • Better Health Hub makes no implied warranties regarding the products sold on the site.
    • Product images on the website may differ from the actual goods supplied. Accuracy is not warranted.
  3. Laws:
    • This agreement and its Terms and Conditions are governed by Australian laws.
    • Any claim related to the site and our service can only be addressed in a court in the state of Victoria, Australia.
  4. Delivery:
    • Customers are responsible for providing accurate billing and delivery addresses.
    • Standard shipping is $9.95, or $10.95 with Australia Post. Orders over $150 enjoy free shipping.
    • Express shipping is available for $19.95 through Australia Post or Star Track.
    • Shipping times vary by region, and delays may occur due to COVID-19 or other related shipping incident outside the control of Better Health Hub.
  5. Out of Stocks:
    • While Better Health Hub aims to supply all ordered products, inventory fluctuations may occur.
    • If a product is out of stock, customers will be notified by email or phone with alternative suggestions or a refund option.
  6. Damaged Products:
    • Customers must inspect parcels upon receipt.
    • Report damaged products within 24 hours via phone 0409 684 254 or email at info@betterhealthhub.com.au with order number and photos.
    • Replacement will be organised promptly.
  7. Pricing Policy & Currency:
    • Better Health Hub offers competitive pricing in Australian Dollars (AUD), inclusive of GST.
    • Prices are dynamically updated based on supplier price changes.
  8. Payment Methods:
    • All transactions must be made in Australian dollars (AUD).
    • Most major credit cards are accepted using a PCI DSS compliant service provider:
      • Visa
      • MasterCard
      • American Express
      • JCB
      • Diners
      • Discover
  9. Returns:
    • Acceptance of returns for damaged or incorrect products within 7 days of purchase.
    • Change of mind returns are not accepted.
    • Sale goods non-returnable unless faulty.
    • Better Health Hub is not liable for lost merchandise without proof of delivery.
  10. Missing Parcel:
    • Better Health Hub is not responsible for missing parcels after dispatch.
    • Tracking details provided, and issues should be reported to Australia Post or Star Track.
  11. Order Changes or Cancellations:
    • Brief period available for order changes or cancellations.
    • Full refund issued for cancelled orders, minus applicable fees ($4.95 processing fee).
    • Contact immediately for order changes.

These Terms and Conditions are subject to change, and any modifications will be communicated through our website. If you have questions or concerns, contact us at info@betterhealthhub.com.au.